Shipping & Returns

Shipping Policy

Our standard shipping charges are displayed during the checkout process and are calculated according to the weight and volume of the products ordered (Gems Hygiene reserves the right to amend this at any time).

Once your order has been confirmed and payment is received, your order will be shipped within 2 working days and please allow 5 working days from shipment for your order to be delivered. If delivery is likely to exceed this timescale we will contact you to keep you updated on progress. Should you have a subscription or contract with Gems Hygiene your account manager will keep you informed on the status of your order.

Our extensive warehousing and distribution facilities allow us to provide an excellent high quality product delivery service to our customers to any part of the country. We pride ourselves on the rapid response time and turn around from order confirmation through to the delivery of goods.​​​

Please make sure your address details are correct and if you know you are not going to be at the delivery point, please leave us instructions to finalise the delivery. We normally process goods up to 3pm each working day. Please ensure you check your goods before signing for them in good condition as failure to do so will limit any claims for carrier damage. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our carrier. The more information we have ensures we maintain our delivery schedule, and your expectations.

If you have been able to purchase an item that is no longer in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Return & Exchange Policy

We are happy to provide a full refund on any item ordered from us within 14 days of purchase as long as it is returned to us in its original condition. This may incur a handling fee charged. Any faulty items will be replaced. We provide delivery to UK mainland.