Keeping Customers Happy Whilst Keeping Them Safe

Updated: Aug 27, 2021

As the world is opening, hospitality businesses are not only facing economic challenges but psychological ones too. The Covid-19 pandemic has had an unprecedented impact on the hospitality industry.

Customers are eager to socialise with friends and family, in a much more appealing environment other than a Zoom conference or their back garden.

They long for the tinkering of glasses, the murmur or roar of laughter, the warm pulse provided mostly from human to human contact. But this euphoria is dulled by that nagging question of, "I Want To Socialise", "I Want To Let Down My Guard and Be Happy, But Am I Safe?"

Customers really want to feel safe from any possibility of catching or even spreading this Covid-19 virus. It's not only themselves at stake but their loved ones. Recent market research shows that customers have a new shift in perception and require businesses to demonstrate their level of care internally and externally. Pre-Covid, good service was a top factor for driving repeat business in the hospitality industry, but it’s in Gems Hygiene’s opinion demonstrating care is also a major contributor.

Hospitality companies must instil confidence with social distancing measures and safety guidelines whilst creating a pleasant environment in which customers can relax and enjoy each other’s company once more. From the moment guests walk through your door, they begin to notice various aspects that contribute towards shaping their all-important first impression which include the cleanliness and maintenance of your establishment. Recent government guidelines encourage restaurants, hotels, cafes, clubs and so on, to adapt their practices and safeguard their customers and employees. We at Gems Hygiene are here to support your hospitality business in achieving good hygiene standards and goals. Gems Hygiene products target harmful germs including the spread of viruses such as Covid-19.

So how can you demonstrate that your business cares? Gems Hygiene have pulled together a range of products to help you to improve your customer experience and provide visibility in your high cleaning standards.

GEMS Products Walkthrough

  • Sani-Hands. 70% Alcohol Hand Sanitiser. Position these sanitisers on entry points, tables, near toilets, kitchen areas. Available in 5 litres, 500 ml or 100 ml.

  • Hard Surface Wipes, used for quick sanitisation of hard surfaces. Available in quantities, 3, 6 and 12 bundles.

  • Bio San sanitises all washable surfaces. An concentrated product, and can be used by topping up a spray bottle. Available in 5 litres.

Our cleaning products are quick and easy to use, sanitising at a high level and targets Covid-19 bacteria.  Bulk buy is available for all products.

For you as a consumer, concentrated cleaning products will eliminate your need to buy in bulk. This will save you from storing excess products, making your business more effective in tackling climate change.

* Please remember to recycle used plastic bottles appropriately.

For more information about our product instructions and their environmental benefits feel free to give us a call on 0800 0778309 to speak to a member of our team.



the little gems team

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